In addition to PC and Mac, this is also available on Android, iOS and Windows Phone, which enables Microsoft content viewing and editing on the go. This includes Word, Excel, PowerPoint and OneNote. The latest Microsoft Office desktop applications for up to 15 devices (5 PCs or Macs, 5 mobile phones, 5 tablets).Microsoft 365 is a cloud-based collaboration service that brings together the following features: Your access to Microsoft 365 will be available for the duration of your studies at the University and can be installed on up to 15 separate devices.
but yeah, definitely seems like a domain profile issue somewhere.As a student at the University of Birmingham you can download Microsoft Office through Microsoft 365 for free Otherwise, I can't think of anything else to do except perhaps try migrating your profile using something like so you don't have to redo everything from scratch. so I can run over to another computer and see what it's supposed to act like when it is working properly if I have a setup that is similar to what you have. We have a mix of O365 Business Essentials and Business Premium. I guess my question is are you having a problem because you had Office 2016 installed before you signed up for Office 365? What kind of Office 365 account do you have? I ran into this issue when I had Office 2016 installed on a user's machine prior to getting Office 365 Business Essentials. On the right, under Product Information, does it say Subscription Product Microsoft Office 365 Business and that it belongs to: youremailaddresshere? When you startup your Word, does it say Word 2016 or does it say Word Office 365? When you click on Account in Word, does it give you User Information under your windows profile login? There's a Sign Out button and a Switch account. Trying to keep all this straight is making this an Excedrin day. Onedrive seems to keep it's credentials separate from the rest. Anyway I have noticed Outlook intermittently connecting with the O365 program account but none of the other apps except onedrive will. You can put nearly as many mail account on Outlook as you want and never set it up to connect to your O365 email. As you probably know logging into O365 in the Outlook program is separate and different from logging into your actual email account through O365 or any other account. Really odd thing though and it's kinda hit & miss. There have been occasions where I have done that on an Outlook folder structure as per a KB article to fix some Outlook issues on a user profile. I'm wondering if though renaming the folder structure related to Office on my profile while logged in as another admin type user could provide a fix. So I'm pretty certain there's something wrong with my local user profile on this computer. Another person can sign into my computer and O365 works fine for them.
I can sign into our service spare and my Office 365 account works there. Rich7359 Thank you, I do have a separate MS account and I'm not having any issues there.
This is getting more than a little annoying as no one else in the office seems to be having the issue.Īnyone have a suggestion for a possible fix?
I saw in the MS knowledgebase where there was a certain update that was part of the issue but that was quite some time ago and MS has since issued patches to fix it in relation to that update. I've gone to the Office 365 Admin console and everything looks okay with my account, if it wasn't it would most likely give me issues on the service as well but I checked it any way just to be sure. I put in my user name and 3 maybe 4 other pop-ups briefly appear but it does not log me in.Īlso under Email & app accounts I go to "manage" the account in question it takes me to a web portal page with various options and I tried the "Sign out of all devices & apps", then waited a bit and tried again and still no worky. In "settings" under Shared experiences it tells me I have a problem and has a "Fix now" button, I click that and an Office 365 login prompt comes up. That was the first thing I tried this time but no go. Last time about 4 or 5 months ago what finally worked was clearing out all my temp files and rebooting. I have done a number of searches and found related issues but none of those fixes have worked. I have a service spare that I tested with and I am able to login to Office 365 without any issue. I can open any Office 2016 app installed on my computer but I am unable to link/login to my Office 365 account on my primary computer. Had this issue once before and was able to fix it but last time's fix isn't this time's fix.